Here’s how I can help your business excel

Simpro Preparedness

Pre-Implementation

End-to-End

Project Management


Process Improvement & Efficiency

Imagine your SimPRO implementation goes off without a hitch. By preparing your systems, processes, and people, you'll experience seamless adoption and faster results. Get your team on the same page, equipped with tailored training that boosts their confidence and readiness from day one. Not yet a Simpro Customer? Reach out to discuss suitablity!

  • Business Requirement & Transparent Suitability Consulting to Non-Simpro Customers

  • Align systems, processes, and people for smooth adoption.

  • Identify and address risks early to avoid disruptions.

  • Set clear goals for a seamless transition.

  • Empower your team with tailored training.

  • Build a strong foundation for long-term success.


Take the stress out of your project with expert management. I’ll handle every detail, ensuring smooth coordination from start to finish, so your team stays focused on what matters—your business.

  • Full project management from start to finish, ensuring smooth delivery.

  • Act as the liaison between your team, software, and strategic goals.

  • Minimize stress by managing timelines, budgets, and stakeholder expectations.

  • Optimize the implementation process to avoid delays and friction.

  • Keep your team focused on what matters most—growing the business

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  • System & Operations review & project plan for improvements & expansion / business changes.

  • Build scalable systems for long-term growth

  • Continuous improvement strategies for long-term software & operations mastery.

  • Document processes for quality management

  • Boost team confidence and performance with expert-led training.

  • Business Excellence Report to dive deep & understand where the problems may arise from.

Customer Success & Onboarding

Employee Onboarding

Leadership & Team Development

Imagine your SimPRO implementation goes off without a hitch. By preparing your systems, processes, and people, you'll experience seamless adoption and faster results. Get your team on the same page, equipped with tailored training that boosts their confidence and readiness from day one. Not yet a Simpro Customer? Reach out to discuss suitablity!

  • Customer Journey Mapping

  • Design tailored onboarding experiences for your customers.

  • Build strong, long-lasting relationships from day one.

  • Ensure customers stay engaged & satisfied improving loyalty.

  • Reduce churn with continuous support and training.


Accelerate productivity, reduce turnover, and lighten the load for you the employer with a streamlined, blended onboarding program. By providing new employees with the right tools and support from day one, we ensure they reach peak performance quickly, while giving employers more time to focus on their core business.

  • Design a blended onboarding program tailored to your business needs. (eLearning & face-to-face)

  • Onboard employees to Simpro and other key systems efficiently.

  • Boost productivity quickly by ensuring employees are fully equipped from the start.

  • Reduce your workload and allow you to focus on other business duties.

  • Improve employee retention by setting them up for success and engagement early on.

  • Support your hiring process with employee persona mapping

Let's bring the people into the systems and operations! Empower your leaders and teams with the skills and confidence to drive success. Through a combination of coaching, interactive training, and strategic development, I’ll help your leaders inspire growth and your teams unlock their full potential, boosting performance and cohesion across your organization.

  • Build leadership confidence and vision through targeted coaching.

  • Develop high-performing teams with customized training and coaching.

  • Use personality assessments to improve team dynamics and collaboration.

  • Foster a culture of growth, resilience, learning, and continuous development.

  • Inspire your team to perform at their best with ongoing coaching support.

  • Certified Resilience First Aider supporting your team's mental well-being.

Why Work with Me?

  • With over 17 years of hands-on experience in the construction and trade industries , I’ve worked with hundreds of businesses and employees around the world, from Australia and New Zealand to the UK and USA.

  • I don’t just implement systems—I understand the heart of your business. It’s about aligning your systems, processes, people, and learning so that everything works in harmony , with every piece supporting your growth and success.

  • I’ve spent 17 years immersed in SimPRO —from implementation to leadership and executive roles.

  • I know that systems and processes can sometimes feel like the dry, technical side of business, but when they’re designed and aligned with people’s needs and continuous learning, they become the engine of transformation.

  • Systems, processes, people, and learning —this is the foundation of how I work with businesses to make them thrive.

  • And for those of you familiar with SimPRO, you might know me as “The Oracle” or even “Orica”

    (Oracle + Erika), because when anyone had a question, I was the person they turned to. If I don't know the answer, I sure know how to find it.

  • I’ve worked with SimPRO for so long, and now, I bring this expertise and passion for business transformation to you.

How I work with You?


My approach focuses on people, processes, systems, and learning. By aligning these four critical elements, I create a holistic strategy that transforms how your business operates. Here’s how I’ll work with
you:

  • Heart-Centered Approach

    • Systems and processes are important, but they don’t work unless they’re aligned with the needs and potential of your people. I’ll embed myself into your business, building a relationship of trust and collaboration. Together, we’ll create processes that support your people, not just your software.

  • Collaborative Solutions

    • I don’t just implement a solution—I work with you to create one. You bring your expertise, and I bring mine. Together, we’ll build systems and processes that not only work but work better

for your team.


What I can do for You?

  • It’s not just about software. It’s about building the right environment where systems and processes align with your people’s strengths and support their continuous learning.

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Customer Testimonial

There is only 1 Erika. Words are not enough to express how thankful I am to have met Erika. As we transitioned to new software, I was in the middle of developing new methods. I was surrounded by employees unable to willingly open their minds to the learning curve and the inevitable changes even though the benefits were clear. New software, new processes and a lot of push back.

There were times when I thought I would not succeed; however, thanks to Erika it all fell into place. Erika was knowledgeable, dedicated, amazingly organized, patient and kind while she also delivered seamless and concise instruction. Her level of expertise was clear and her dedication to helping others succeed indisputable.

Erika! if you see my review… I only wish you could see what we’ve accomplished in these last 2 years! I am so grateful!!!!!!!


- Maria Isabel Bianchi -
Eskew Electric - USA

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