Learning & Development
Streamline. Systemise. Scale.
Learning is more than content — it’s an experience.
I help businesses design learning programs that connect, empower, and actually stick. Whether you're onboarding new team members, educating customers, or building internal capability, I bring strategy, structure, and a human-centred lens to your learning and development.
As a multi award-winning L&D professional , I support the entire learning lifecycle — from instructional design and content creation to LMS selection, setup, and implementation. I use tools like Articulate 360, Canva, voice-to-text, AI-generated media, and more to ensure your learning is not only beautifully built, but smartly delivered.
For businesses without internal L&D teams, I also offer fractional L&D leadership — helping you build out strategy, structure, and scalable programs without the overhead. From defining capability frameworks to managing content delivery, I act as your external L&D lead with real-world operational understanding.
I've led learning initiatives across SMEs, global SaaS companies, trade-based businesses, and education providers — including building full-scale L&D departments from the ground up. I know how to embed learning in a way that supports business growth, not just box-ticking.
Employee Onboarding Program
First impressions matter. I help businesses create consistent, engaging onboarding programs for new hires — both in the field and in the office.
Role-specific onboarding frameworks & onboarding journeys (first 30/60/90 days)
Learning pathways by department or team
Culture alignment and values-based onboarding
Checklists, evaluations, and feedback loops
Fractional L&D Consulting | Build Onboarding & Training That Scales With Your Software
Are you developing a software product but struggling to onboard customers effectively?
Or maybe your training feels like compliance, not engagement?
I help SaaS and software companies turn training into a growth driver. With nearly two decades of experience in Learning & Development, SaaS operations, and customer success, I design learning strategies that reduce churn, improve adoption, and free up your support teams.
What I Do
Build Scalable Learning Systems
I’ve done it before. At Simpro, I built the Learning & Development department, designed the foundation of their help guides, and implemented their LMS that still supports teams and customers globally.
Create Award-Winning Onboarding
Onboarding is more than a checklist — it’s your customer’s first real experience with your product. I’ve been recognised for designing onboarding programs that cut ramp-up time, improve retention, and drive adoption.
Deliver Fractional Expertise
You don’t need a full-time L&D leader. With fractional consulting, you get senior-level expertise when you need it — whether that’s designing your onboarding framework, validating your training strategy, or producing the content itself.
Design & Produce Training Content
I don’t just advise. I also create: eLearning modules, microlearning, guides, and templates built in tools like Articulate Rise & Storyline — ready for your LMS or platform.
Why It Matters
Poor onboarding is the number one cause of churn in SaaS.
Customers never reach full adoption.
Support teams are swamped with repeat questions.
Training feels like a “tick-box” exercise instead of a value-add.
With the right learning design, your software becomes easier to adopt, your customers become champions, and your business scales faster.
Why Work With Me
18+ years SaaS & Simpro global experience
Award-winning onboarding designer
Proven builder of L&D ecosystems (help guides, LMS, onboarding frameworks)
Fractional model = expertise on demand, without the full-time cost
Your software deserves training that works as hard as your product does.
Let’s create onboarding and learning that drive adoption, retention, and customer success.
Customer Education Design
Great customer education leads to faster adoption, reduced support tickets, and stronger retention.
I help software and service-based businesses design customer learning experiences that are scalable, easy to use, and outcome-focused.
Customer onboarding journeys (first 30/60/90 days)
Video tutorials, walkthroughs, and FAQs
Help centre structure and LMS integration
Copywriting and scripting for self-paced learning
LMS Implementation & Content Creation
I provide platform-agnostic support to help you plan, structure, upload, and launch your digital learning experiences — from bite-sized lessons to full-scale, multi-module programs. Rather than pushing a one-size-fits-all solution, I help you scope your learning requirements and recommend the most suitable platform for your needs, budget, and functionality.
From concept to creation, I bring deep hands-on experience with tools like Articulate 360, AI text-to-voice production with Murf.ai, Canva for visuals, video production and automated content workflows — so your learning programs are not only beautifully built, but smartly delivered.
Course Design Services
Want to turn your internal knowledge into a product or training program? I help service providers, subject matter experts, and consultants design online or blended courses.
Services include:
Curriculum mapping & instructional flow
Storyboarding and slide design
Voiceover scripting and video planning
Assessment, certification, and reporting options
Full production servcies
System Champions Community
Every business has those go-to team members — the ones keeping things moving behind the scenes. The System Champions program supports your admin leads, ops coordinators, and tech mentors with the tools, templates, and coaching they need to lead internally.
It’s a space to recognise, support, and strengthen the people who champion your systems every day.
Workshops & Custom Projects
Need help with a specific challenge? I offer one-off or short-term advisory support to help you tackle urgent issues — from system migrations and staff handovers to client experience reviews and process updates.
Streamline. Systemise. Scale.
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