Great learning doesn't just transfer knowledge —
it changes behaviour.
Too many training programs tick compliance boxes without creating real capability. I design learning experiences that stick because they're built around how adults actually learn — with practical application at the centre, not an afterthought.
Whether you need to onboard customers to your software, develop your team's skills, build a complete learning ecosystem, or turn your expertise into a course — I bring two decades of practical experience across trade businesses, SaaS companies and global organisations to make it happen.
How I Can Help
Fractional L&D Leadership
Get senior L&D expertise without the full-time cost. I embed with your team to build strategy, develop programs, and create a sustainable learning culture.
- Learning strategy development
- Program design & implementation
- Team capability building
- Vendor & tool selection
Business-Specific Onboarding Design
There is a global shortage of skilled people. The businesses that win get new starters consistent, ready and confident faster. I design onboarding programs built around your systems, your processes and your culture — combining online and face-to-face elements that work for any budget.
- Onboarding journey mapping
- Role-specific learning paths
- Online & face-to-face elements
- 30/60/90 day frameworks
- Built with you — maintained by you
Customer Education & Onboarding
Help your customers succeed with your product through well-designed education programs that reduce support load and increase retention.
- Customer onboarding flows
- Product training & certification
- Help documentation & guides
- Video tutorial creation
Instructional Design & Course Development
Transform your expertise into engaging, professionally designed learning experiences. I work as an instructional designer for any business — from quick how-to guides to comprehensive certification programs — using Articulate 360.
- Instructional design & learning architecture
- eLearning development — Articulate Rise
- Video & multimedia content
- Assessment & certification design
- For any industry, any topic
LMS Implementation & Strategy
An LMS is only as good as what you put in it and how you use it. I help you select, implement and optimise your learning management system so it actually gets used.
- Platform selection & evaluation
- Implementation & configuration
- Content migration & organisation
- User adoption strategy
- Reporting & analytics setup
Train-the-Trainer Programs
Build internal capability so your team can deliver training confidently and consistently — without depending on external support every time something changes.
- Trainer skills development
- Facilitation guides & scripts
- Assessment & quality frameworks
- Ongoing coaching & support
Instructional Design & eLearning
Professional Course Development Using Articulate 360
Your expertise deserves world-class design
Got knowledge that needs to become a course? Whether you're a trade business, a SaaS company, a professional services firm or anything in between — I work as your instructional designer to turn your content into engaging, effective eLearning.
- Articulate Rise — responsive, beautiful modern courses
- Articulate Storyline — for more complex interactive scenarios
- Quizzes, branching scenarios and assessments
- SCORM-ready for any LMS platform
- Full project management from brief to delivery
You don't need to be an L&D expert to get great learning outcomes
You bring the expertise. I bring the instructional design, the Articulate 360 development skills, and the knowledge of how adults actually learn. Together we build something your audience will genuinely engage with — not click through just to tick a box.
Organisations that take learning seriously
SaaS Companies
Software businesses needing customer onboarding, product training, and internal enablement programs that reduce churn and increase adoption.
Growing Businesses
Companies scaling up who need to systematise knowledge transfer, get new people productive faster, and build consistent team capability.
Trade & Field Service
Trade businesses needing practical training for systems like Simpro, structured onboarding for new tradies, and compliance-ready documentation.
What I Work With
I work with a range of tools to create effective learning experiences — and I'm always exploring what's new. The tool is always chosen to serve the learning outcome, not the other way around.
Course Development
- Articulate 360
- Articulate Rise
- Articulate Storyline
- Loom
- Camtasia
Documentation
- Scribe
- SweetProcess
- Confluence
- Notion
- Microsoft 365
AI & Productivity
- Murf.ai — AI Voiceover
- Midjourney — AI Imagery
- Claude — AI Assistant
- Automation Workflows
- Process Capture Tools
Platforms
- EzyCourse LMS
- GoHighLevel
- Simpro
- Various LMS Platforms
- Canva
Learning that leaves a mark
I had the privilege of working alongside Erika Entz for twelve months during a client management system implementation. As a System Learning Partner, Erika expertly mapped diverse program needs, creating high-quality resources that enhanced organisational learning. Despite being new to the community services sector, she quickly adapted, engaging end users with curiosity and professionalism. Her structured approach, creativity, and technical expertise significantly contributed to project success.
⚔ Also building for trade businesses: The Viking Code
Trade operations consulting, Simpro expertise, and The Viking Code program — 10 principles for trade business owners who want to scale without the chaos.
Ready to Transform Your Training?
Great learning changes everything.
Let's talk about your learning challenges and how we can solve them. Book a free 30-minute strategy call to explore your options.