Learning & Development

Streamline. Systemise. Scale.



Learning is more than content — it’s an experience.


I help businesses design learning programs that connect, empower, and actually stick. Whether you're onboarding new team members, educating customers, or building internal capability, I bring strategy, structure, and a human-centred lens to your learning and development.

As a multi award-winning L&D professional , I support the entire learning lifecycle — from instructional design and content creation to LMS selection, setup, and implementation. I use tools like Articulate 360, Canva, voice-to-text, AI-generated media, and more to ensure your learning is not only beautifully built, but smartly delivered.


For businesses without internal L&D teams, I also offer fractional L&D leadership — helping you build out strategy, structure, and scalable programs without the overhead. From defining capability frameworks to managing content delivery, I act as your external L&D lead with real-world operational understanding.


I've led learning initiatives across SMEs, global SaaS companies, trade-based businesses, and education providers — including building full-scale L&D departments from the ground up. I know how to embed learning in a way that supports business growth, not just box-ticking.

Employee Onboarding Program

First impressions matter. I help businesses create consistent, engaging onboarding programs for new hires — both in the field and in the office.

  • Role-specific onboarding frameworks & onboarding journeys (first 30/60/90 days)

  • Learning pathways by department or team

  • Culture alignment and values-based onboarding

  • Checklists, evaluations, and feedback loops

Customer Education Design

Great customer education leads to faster adoption, reduced support tickets, and stronger retention.

I help software and service-based businesses design customer learning experiences that are scalable, easy to use, and outcome-focused.

  • Customer onboarding journeys (first 30/60/90 days)

  • Video tutorials, walkthroughs, and FAQs

  • Help centre structure and LMS integration

  • Copywriting and scripting for self-paced learning

LMS Implementation & Content Creation

I provide platform-agnostic support to help you plan, structure, upload, and launch your digital learning experiences — from bite-sized lessons to full-scale, multi-module programs. Rather than pushing a one-size-fits-all solution, I help you scope your learning requirements and recommend the most suitable platform for your needs, budget, and functionality.


From concept to creation, I bring deep hands-on experience with tools like Articulate 360, AI text-to-voice production with Murf.ai, Canva for visuals, video production and automated content workflows — so your learning programs are not only beautifully built, but smartly delivered.

Course Design Services

Want to turn your internal knowledge into a product or training program? I help service providers, subject matter experts, and consultants design online or blended courses.

Services include:

  • Curriculum mapping & instructional flow

  • Storyboarding and slide design

  • Voiceover scripting and video planning

  • Assessment, certification, and reporting options

  • Full production servcies

System Champions Community

Every business has those go-to team members — the ones keeping things moving behind the scenes. The System Champions program supports your admin leads, ops coordinators, and tech mentors with the tools, templates, and coaching they need to lead internally.

It’s a space to recognise, support, and strengthen the people who champion your systems every day.

Workshops & Custom Projects

Need help with a specific challenge? I offer one-off or short-term advisory support to help you tackle urgent issues — from system migrations and staff handovers to client experience reviews and process updates.

Streamline. Systemise. Scale.

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