System Masters

Streamline. Systemise. Scale.

You implement systems. You train teams. You’re the calm in the chaos of software delivery. But who supports you?


System Masters is for consultants, trainers, and customer success professionals who work behind the scenes of systems adoption and client onboarding. I’ve been there — managing expectations, troubleshooting under pressure, and delivering outcomes on tight timelines.


With nearly two decades of experience in the systems space, I’ve led global training and implementation teams, built onboarding frameworks for SaaS platforms, and consulted with hundreds of businesses — from startups to enterprise. I know the challenges because I’ve lived them — and now I help others navigate them with clarity and confidence.


System Masters isn’t about teaching the technical. It’s about developing the human-centred skills that elevate your delivery — communication, leadership, resilience, and the ability to guide people through change with care and clarity.

Through coaching, workshops, tools, and a growing community of like-minded professionals, System Masters helps you grow your impact, elevate your voice, and shape a career that’s both meaningful and sustainable — without burning out in the process.

Firefly Glow - Individual Coaching

Glow is for high-performing individuals who feel stretched thin and ready to reconnect with purpose, rhythm, and clarity. Over 3 months, we explore values, strengths, identity, systems, support, and strategy.

You’ll walk away with:

  • A clearer vision of who you are and what you want

  • Tools to manage your energy, not just your time

  • Reflection practices that stick

  • Stronger boundaries and a system to support your flow

Firefly Ignite - Leadership Coaching

Whether you’re stepping into a new role, guiding a team through change, or ready to refine how you lead from within, this program is designed to strengthen your confidence, clarity, and capacity — without compromising your wellbeing. In this 3-month leadership journey, we focus on the fundamentals of modern, sustainable leadership: self-leadership, strategy, systems, and communication. You’ll receive:

  • Leadership scorecards & identity alignment tools

  • Micro-goal setting systems

  • Scenario practice for difficult conversations

  • Reflection tools, habit frameworks & coaching prompts

System Masters Community

This is a professional development space for consultants, trainers, and customer success professionals who want to keep growing. Inside, you’ll find:

  • Peer conversations & real-world advice

  • Tools & templates for delivery, onboarding & communication

  • Support around burnout, role design & leadership growth

It’s the community I wish I had when I was delivering across multiple time zones and juggling client needs with internal goals.

Streamline. Systemise. Scale.

© 2025 Erika Entz - All Rights Reserved